Dhawal Thakkar, Ph.D. student of IEOR, presented the work (under the supervision of Prof P. Balamurugan) on "Automatic Tweet Mentions Recommendation in X for Reporting Civic Issues - Case Study based on Mumbai City, India" at the 10th IEEE International Smart Cities Conference on "Smart Cities: Revolution for Mankind" held at Royal Cliff Grand Hotel, Pattaya, Thailand on 29th October - 1st November, 2024. Authors of the paper are Aayush Patel, Chaitya Dobariya, Dayanand Ambawade, Dhawal Thakkar and P. Balamurugan. This work proposes a unique way to resolve problems on X that utilizes Natural Language Processing (NLP) techniques. The paper focuses on increasing the accuracy of recommending references to relevant authorities or departments, often denoted by a mention of the form @entityname, allowing for faster and more targeted responses to public concerns. We consider a case study in Mumbai, India, evaluating tweets on common urban challenges such as water scarcity, traffic congestion, and road upkeep, among others.
IEEE Smart Cities Technical Community has grown into a leading global platform for smart city thought leaders, researchers, practitioners, and policymakers. The theme “Smart Cities: Revolution for Mankind” underscores the transformative potential of smart city innovations. This is not just an evolution of how we build and manage cities—it is a revolution in how we can use technology to enhance the way we live. By harnessing the power of artificial intelligence, IoT, data analytics, and sustainable energy, smart cities offer a bold vision of cities that are more efficient, resilient, and responsive to human needs.
